Terms & Conditions

  1. Introduction and Eligibility

    1. The following describes the terms on which Mediacorp VizPro International Pte Ltd ("VizPro") offers you the services and access to the information, communications, compilations, images, software, text, graphics, messages and other materials offered, supplied, produced, provided and/or delivered by VizPro, on its website (the "Site"), from time to time for your use but only for the lawful purposes described herein.

    2. This Site is available for individuals aged 18 years or older. If you are under the age of 18 you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it. You will be requested to register and provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, if purchasing items, you will be required to provide payment details and you confirm that the payment details you provide on ordering are both valid and correct. You also confirm that you are the person referred to in the billing information provided.

    3. By accessing or using the Site, you agree to be bound by the terms and conditions, and any other policies, rules and regulations as may be imposed and/or required by VizPro from time to time which are incorporated herein by reference, set forth below (collectively referred to as this "Agreement").

    4. For the purposes of these terms and conditions, the term "Site" shall include all services, information, communications, compilations, images, software, text, graphics, messages and all other materials supplied by VizPro to you, whether posted on the Site or otherwise offered, supplied, produced, provided and/or delivered to you whether by way of electronic communications in the form of electronic mails, SMS, or any other such method or technology whether now known or hereafter developed.

    5. This service (“Service”) may be accessed by you in any part of the world, provided that it is legal for you to use the Service in the territory that you are accessing the Service from. You undertake and warrant that you are legally entitled and able to use the Service and the Site. Notwithstanding the foregoing, some products and/or items may not be available in your territory. Please read the product description for product availability in your respective territory. Where applicable and where you have requested for any products, goods, services and/or materials that you purchased from the Service and the Site to be shipped and/or delivered to a territory other than Singapore, you further undertake and warrant that you shall be responsible to ensure that any and all such products, goods, services and/or materials that you purchased from the Service and the Site may be legally imported and/or delivered to you. VizPro shall not be responsible for any confiscation or any other actions by any custom and/or regulatory authority against you and/or any of the products, goods, services and/or materials that you purchased from the Service and the Site.

    6. VizPro may also offer other services that are governed by different terms and conditions. Your use of such other services will accordingly be subject to such different terms and conditions. If there are any fees applicable to such other services, you will make payment of these fees in accordance with the stipulated terms.

  2. Account

    1. Some of the services offered on the Site are only available to parties who have registered, as registered users of the Site with VizPro and, using the application forms available and posted on the Site, in accordance with the provisions of this Agreement and you warrant that all information provided by you, including all information provided in the application form(s) is true, correct and complete and you have the capacity and power to enter into this Agreement and use the services provided on the Site. You shall also keep all of the information that you have provided updated, accurate and complete.

    2. Once you have registered as a registered user of the Site, please keep your account and your account information confidential, safe and secure. You are solely responsible for maintaining the confidentiality and security of your account and for all activities that occur on or through your account, and you agree to immediately notify VizPro of any security breach of your account. VizPro shall not be responsible for any losses arising out of the unauthorized use of your account at any time. In particular, you must not:

      • disclose your registered account identification or password to any other party; or
      • allow any other party to use or share your registered account.
    3. VizPro can decline and refuse registrations at its sole discretion and for any reason without the need to give any reason to you or any third party.

    4. Other users will be similarly responsible for all use of their respective user accounts. Without affecting any limitation or exclusion of liability elsewhere in the this Agreement, VizPro will not be responsible or liable, directly or indirectly, for any damage, injury or loss sustained by you or any other party whatsoever and howsoever caused by or in connection with any use made by other users of their respective registered accounts.

    5. Your personal data will be collected, used, disclosed and/or processed by Vizpro, its parent company Mediacorp Pte. Ltd. and Mediacorp’s group companies (collectively “Mediacorp”) for the following purposes:

      For Mediacorp or its designated representatives or business partners to provide goods and services to you or parties designated by you and matters ancillary thereto.

      To verify and process payment when you purchase goods and services from Mediacorp.

      For verification and record of your personal particulars including comparing it with information from other sources and using the information to communicate with you.

      For research and analysis, including surveys and polls.

      To send you notices, information, promotions and updates including marketing and advertising materials in relation to Mediacorp’s goods and services and those of third party organizations selected by Mediacorp.

      To comply with any request from any third party or any order of court or directive from authorities investigating any alleged offence or misconduct or for the purposes of taking legal action against any you.

    6. By agreeing to the terms and conditions contained in this Agreement, you:

      • onsent to Mediacorp collecting, using, disclosing and/or processing your personal data for the purposes as described in Clause 2.5 above;
      • consent to Mediacorp transferring your personal data out of Singapore to Mediacorp’s third party service providers or agents for the purposes as described in Clause 2.5 above.

      If you have any questions relating to Mediacorp’s collection, use and disclosure of your personal data, please contact Mediacorp’s Data Protection Officer at dpo@mediacorp.com.sg.

  3. Sale and Purchase

    1. You agree that you will pay for all products you purchase through the Site, and that VizPro may charge your credit card for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your account.
    2. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING VizPro WITH A VALID CREDIT CARD FOR PAYMENT OF ALL FEES. All fees will be billed to the credit card you designate during the registration process. If you want to designate a different credit card or if there is a change in your credit card, you must change your information through the Site; this may temporarily disrupt your access to the Site while VizPro verifies your new payment information.
    3. Your total price will include the price of the product plus any applicable goods and services tax ("GST").
    4. Unless otherwise stated, payment may be made by Visa or Mastercard, or any other methods which may be clearly advertised on the Site from time to time (if any). Payment will be charged and cleared from your account upon dispatch of your order by Site. You confirm that the credit card that is being used is yours or that you have been specifically authorised by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Site, we will not be liable for any delay or non-delivery.
    5. We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using a third party payment gateway.
    6. You will be responsible for complying with any terms and conditions and charges imposed by third party service providers in connection with payment gateway services they provide to facilitate your online payments. Without affecting any limitation or exclusion of liability elsewhere in these terms and conditions, VizPro will not be responsible or liable, directly or indirectly, for any damage, injury or loss sustained by you or any other party whatsoever and howsoever caused by or in connection with your use of any third party payment gateway services.
    7. All sales and purchases of products on the Site are final and are, unless otherwise expressly stated in each product description, non-refundable.
    8. Prices for products offered via the Site may change at any time, and the Site do not provide price protection or refunds in the event of a price reduction or promotional offering.
  4. Electronic Transactions

    1. You hereby expressly agree and acknowledge:

      • that all prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error;
      • that all electronic communications made pursuant to this Agreement and/or use of the Site shall be given legal effect, validity and enforceability and shall have, between the parties thereto, comparable evidential value to that accorded to a signed written document;
      • not to contest the legally binding nature, validity or enforceability of any transaction on the Site on the ground that it was entered into electronically;
      • to expressly waive any and all rights you may have to assert any such claims and shall comply with all relevant laws concerning electronic communications.
  5. PRODUCTS

    1. No exchange of products will be made under any circumstances. No refund on products shall be made except under the following circumstances:

      • if an event is postponed or cancelled and the relevant notices have been placed in the media by VizPro, the promoter and/or the venue owner;
      • administrative fees may be charged;
      • no refund shall be made if the request for the refund is made after two months from the original date of the Event;
      • in the event of cancellation, all products purchased using credit cards shall automatically be refunded to the credit card accounts with which the products were purchased. If such credit cards are no longer valid, no automatic refund shall be made. Instead, the refund will be made in cash;
      • products purchased using payments other than credit cards shall be refunded in cash. The full stub of the original tickets must be produced in order to claim the refund.
    2. Resale of products relating to tickets for events at the same or any price in excess of the initial purchase price is prohibited. VizPro reserves the right to cancel any such tickets that have been resold and to deny any ticket holder entry.

  6. VizPro Content

    1. All content (including without limitation all text, photographs, graphics, video and audio content) located on the Site is the exclusive property of VizPro or its content suppliers and protected by Singapore and international copyright and trademark laws. All rights in and to all materials displayed on the Site are reserved by VizPro and you may not copy, reproduce, distribute, publish, enter into a database, display, perform, modify, create derivative works, transmit, repost or in any way exploit any part of this Site for any purpose. Without limiting the generality of the foregoing, you may not distribute any part of this Site over any other website or any network, including a local area network, nor sell or offer it for sale. In addition, these files may not be used to construct any kind of database. The Site has been specially designed and compiled for presentation of content in a unique format and appearance to VizPro's users. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of VizPro and protected by Singapore and international copyright laws. All software used on the Site is the property of VizPro or its software suppliers and protected by Singapore and international copyright laws. VizPro is concerned about the integrity of the Site when it is viewed in a setting created by a third party that includes advertising or other materials that VizPro has not authorized to be displayed with the Site. Without limiting the foregoing provisions, neither you nor any third party shall make use of the contents of the Site in any manner that constitutes an infringement of VizPro's rights, including copyright.

    2. VizPro provides the facilities on the Site to permit you to submit materials, information, articles, photographs, text, graphics, video and/or audio content ("Your Information") to VizPro or to the Site directly. You are solely responsible for Your Information, and VizPro acts as a passive conduit for your online distribution and publication of Your Information. With respect to Your Information:

      Your Information (or any materials contained therein): (i) shall not be false, inaccurate or misleading; (ii) shall not be false, fraudulent, inaccurate, incorrect or untrue; (iii) shall not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (iv) shall not violate any law, statute, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (v) shall not be defamatory, libelous, offensive, unlawfully threatening or unlawfully harassing; (vi) shall not be obscene or contain child pornography or anything adult in nature or harmful to minors; (vii) shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (viii) shall not create liability for VizPro or cause VizPro to lose (in whole or in part) the services of VizPro's ISPs or other suppliers. Furthermore, you may not submit any of Your Information on the Site that could cause VizPro to violate any applicable law, statute, ordinance or regulation.

      You hereby grant VizPro a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to use and to exercise the copyright and publicity rights you have in Your Information, in any media now known or not currently known, with respect to Your Information.

      You shall not assume a false identity or the identity of some other member when using the Site or transmit libelous, harassing, vulgar or otherwise objectionable messages through the Site; or post materials subject to copyright or other intellectual property rights claimed by any third party; or use the Site for any unlawful or illegal activities (including spamming the other users by sending unsolicited e-mails).

  7. Certain data transmissions between your computer and the Site are conducted through secure servers and protected by Secure Socket Layer (SSL) technology. Certain services further require you to register, use passwords and/or digital signatures. While VizPro will use reasonable endeavours to provide reasonable precautions to protect any information or material that is confidential in nature, VizPro does not guarantee that information transmitted through the internet is secure or that such transmissions will be free from delay, interruption, interception or error.

  8. Trade Marks and Good Will

    1. The trade marks, service marks and logo (the "Trade Marks") used and displayed on the Site are registered and unregistered Trade Marks of VizPro, its affiliates or its licensors. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trade Marks displayed on the Site, without the written permission of VizPro. VizPro, its affiliates and licensors aggressively enforces its intellectual property rights to the fullest extent of the law. The name of VizPro, Mediacorp or the Trade Marks may not be used in any way, including in advertising or publicity pertaining to the distribution of Your Information on the Site, without prior written permission of VizPro. VizPro prohibits use of the Trade Marks as a "hot" link or inlink to any VizPro site or any other site unless establishment of such a link is approved in advance by VizPro in writing.

  9. Removal of Content

    VizPro shall have the right, but not the obligation, to monitor the content on the Site, including chat rooms and forums, and VizPro shall have the right to remove or delete any material (including Your Information) that VizPro, in its sole discretion, finds to be in violation of any applicable laws, codes, rules or regulations. VizPro shall have the right to remove any material (including Your Information) submitted to or posted on the Site. Without limitation to the foregoing, VizPro shall have the right to remove any material (including Your Information) that VizPro, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable or inappropriate without having to assign any reason therefore.

  10. Termination

    VizPro reserves the right to terminate your use of the Site if it believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions, violated the rights of VizPro or any third party, or for any other reason whatsoever with or without notice to you. You agree that VizPro may modify or discontinue this site, with or without notice to you, and that VizPro will not be liable to you or any third party as a result of such modification or discontinuation.

  11. Restrictions

    1. You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the Site or the content contained herein without VizPro's prior express written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on VizPro's infrastructure. Much of the information on the Site is updated on a real time basis and is proprietary or is licensed to VizPro by VizPro's users or third parties. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for Your Information) from the Site without the prior express written permission of VizPro or the appropriate third party.
    2. VizPro shall not be responsible for any connection or access to the Site by you or the quality of the transmission of any information passing between you and the Site. You will be responsible for providing your own communications equipment to access the Site via the Internet, and the Internet access charges thereon.
    3. Where you subscribe for any of the services on the Site that relates to any advertisement or other similar services, whether as a potential seller or a potential buyer, you hereby expressly acknowledge and agree that the Site acts as a venue only and VizPro is not involved nor responsible for the correctness, accurateness or truthfulness of any information that is posted by other users of the Site or the posting, provision, delivery of such information from VizPro to you. VizPro cannot, does not and has no control or ability to verify if all information, data and all such other materials posted, provided and/or delivered to you hereunder are correct and you further expressly agree to release, hold harmless and indemnify VizPro, its parent, subsidiaries, affiliates, employees and officers from any claims, demands, losses, liabilities, costs, expenses and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected herewith and/or with any dispute between any users of the Site.
    4. In particular and without limiting the generality of the foregoing, you MUST not, and must NOT attempt to:

      • display, print, save, cache, copy, reproduce, change, alter, modify, or create any derivative work of, any or any part of the Site or any registered account(s);
      • offer, sub-sell, lend, rent, lease, sub-license, or otherwise grant to any third party any right in respect of, any or any part of the Site or any registered account(s);
      • communicate, distribute or make available for download in any way (including, without limitation, from or through any computer or server or network) any or any part of the Site or any registered account(s);
      • exploit in any way for any personal or other gain any or any part of the Site or any registered account(s); or
      • deeplink from any other website to, or frame on any other website, any or any part of the Site or any registered account(s).
    5. You must NOT at any time:

      • assume a false identity or the identity of some other registered user to access or use any or any part of the Site or any registered account(s);
      • use any robot, spider, other automatic device, or manual process to monitor or copy any or any part of the Site or any registered account(s);
      • use any device, software or routine to interfere or attempt to interfere with the proper working or display of any or any part of the Site or any registered account(s);
      • take any action that damages, disables, overburdens, impairs or imposes an unreasonable or disproportionately large load on any part of VizPro’s infrastructure or any or any part of the Site or any registered account(s);
      • take any action that interferes with any other user’s access or use of any or any part of the Site or any registered account(s);
      • use any or any part of the Site or any registered account(s) for sending out unsolicited e-mails; or
      • use any or any part of the Site or any registered account(s) in any way that will or could: i. violate, or that will or could result in VizPro or any of VizPro’s group companies violating, any law, statute, ordinance or regulation (including, without limitation, those governing export control, consumer protection, unfair competition, anti-discrimination and false advertising), or code of practice, direction, order, or guideline issued by any regulatory authority; ii. cause any form of loss or damage to VizPro or any of VizPro’s group companies or any third party (including, without limitation, loss of reputation and goodwill); or iii. create any liability for VizPro or any of VizPro’s group companies or cause VizPro or any of VizPro’s group companies to lose (in whole or in part) the services of any Internet or telecommunication service provider or any other supplier of products and/or services.
    6. You agree and acknowledge that all discussion for ratings, comments, bulletin board service, chat rooms and/or other message or communication facilities, including but not limited to third party sites, applications and/or facilities which may be linked to the Site (collectively “Communities”) are public and not private communications, and that, therefore, others may read your communications without your knowledge. VizPro does not control or endorse the content, messages or information found in any Community, and, therefore, VizPro specifically disclaims any liability concerning the Communities and any actions resulting from your participation in any Community, including any objectionable content. Generally, any communication which you or any other person posts to the Site (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential. If particular web pages permit the submission of communications that will be treated by VizPro as confidential, that fact will be stated on those pages. By posting comments, messages or other information on the Site, you grant VizPro the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose without territorial, time or other limitation.
  12. Disclaimers and Indemnities

    1. The Site is available on an "as is where is" basis. VizPro does not warrant that the Site will be uninterrupted or error-free. There may be delays, omissions, interruptions and inaccuracies in the news, information or other materials available through the Site. VizPro shall not be responsible for the availability or content of other services that may be linked to the Site. VizPro does not make any warranties, express or implied, including without limitation, those of merchantability and fitness for a particular purpose, with respect to the Site or any information or goods that are available or advertised or sold through the Site. VizPro does not make any representations, nor does VizPro endorse the accuracy, completeness, timeliness or reliability of any advice, opinion, statement or other material or database displayed, uploaded or distributed in the Site or available though links in the Site. VizPro reserves the right to correct any errors or omissions in the Site. Although VizPro intends to take reasonable steps to prevent the introduction of viruses, worms, "Trojan horses" or other destructive materials to the Site, VizPro does not guarantee or warrant that the Site or materials that may be downloaded from the Site do not contain such destructive features. VizPro is not liable for any damages or harm attributable to such features. If you rely on the Site and any materials available through the Site, you do so solely at your own risk. VIZPRO, ITS EMPLOYEES, SUBSIDIARIES, AFFILIATES, ASSOCIATES AND RELATED CORPORATIONS MAKE NO WARRANTY AND HEREBY DISCLAIM ALL AND ANY WARRANTY, EXPRESS OR IMPLIED (TO THE EXTENT PERMITTED BY LAW) (1) IN RESPECT OF THE USE, SECURITY, ACCURACY, RELIABILITY, TIMELINESS, NON-INFRINGEMENT, SATISFACTORY QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF THE CONTENT OR OF THE USE OF THE SITE; (2) IN RESPECT OF HARM ARISING FROM DOWNLOADING OR ACCESSING ANY INFORMATION OR MATERIAL THROUGH THE SITE, INCLUDING WITHOUT LIMITATION, HARM CAUSED BY VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES, WHETHER OR NOT KNOWN; AND (3) THAT THE CONTENT AND ANY FUNCTIONS ASSOCIATED THEREWITH WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT THE SITE AND ITS SERVER WILL BE FREE OF ALL VIRUSES AND/OR OTHER HARMFUL ELEMENTS.
    2. IN NO EVENT SHALL VIZPRO, ITS EMPLOYEES, SUBSIDIARIES, AFFILIATES, ASSOCIATES AND RELATED CORPORATIONS BE LIABLE TO YOU AND/OR TO ANY PARTY FOR ANY DAMAGES, EXPENSES, CLAIMS, COSTS OR LOSSES OF ANY KIND, INCLUDING WITHOUT LIMITATION, INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING LOST REVENUES OR PROFITS, LOSS OF BUSINESS OR LOSS OF DATA, (OTHER THAN FOR DEATH OR PERSONAL INJURY RESULTING DIRECTLY FROM YOUR USE OF THE SITE CAUSED IN WHOLE BY VIZPRO'S NEGLIGENCE) ARISING OUT OF ANY LEGAL CLAIM (WHETHER IN CONTRACT, TORT OR OTHERWISE), YOUR USE OF OR INABILITY TO USE THE SITE, THE CONTENT OF THE HYPERLINKS, INCLUDING BUT WITHOUT LIMITATIONS, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES. ANY CLAIM AGAINST VIZPRO SHALL BE LIMITED TO THE AMOUNT YOU PAID, IF ANY, FOR USE OF THE SITE.
    3. You agree to indemnify and hold harmless VizPro, its directors, officers, shareholders, parents, subsidiaries, affiliates, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions and/or any other regulations or requirements of VizPro. VizPro reserves the right to take over the exclusive defense of any claim for which VizPro is entitled to indemnification under these terms. In such event, you shall provide VizPro with such cooperation as is reasonably requested by VizPro.
  13. Disclaimers and Indemnities

    1. These Terms and Conditions shall be governed exclusively by the laws of the Republic of Singapore without any regard to any conflicts of laws principles. Any and all dispute arising out of the use of the Site shall be deemed to have taken place in Singapore and shall be referred by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force which rules are deemed to be incorporated by reference into these terms and conditions. If any provision of these terms and conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforced. Any failure to act by VizPro with respect to any breach by you or others of any of the provisions of these terms and conditions does not waive VizPro's right to act with respect to subsequent or similar breaches.
    2. VizPro reserves the right to revise, withdraw or make changes to these terms and conditions and the Site, in whole or in part, at any time and from time to time. This includes, without limitation, the right to introduce new, and change the then-current, fees, price plans, billing methods for any and all registered users. All revisions, withdrawal and/or changes will be posted on the Site and all such revisions, withdrawals and/or changes shall automatically be effective once they are posted on the Site or notification by electronic or conventional mail or such other means as determined by VizPro at its sole discretion. You are responsible for checking the Site for the most current terms and conditions. Each time you access or use the Site, you will be deemed to have agreed to be legally bound by the most current terms and conditions.
    3. You agree that VizPro can (but is not obliged to) send you notices (including, without limitation, those regarding changes to this Agreement) by email, regular mail, postings on the Site or any other mode of communication as VizPro deems appropriate.
    4. A failure by VizPro to act on any breach by you or others of any of the provisions of this Agreement does not waive any of VizPro’s rights for that breach or any subsequent or similar breaches.
    5. If a Court of any competent authority decides that any provision (or part thereof) of this Agreement is void or ineffective in whole or in part, then the void or ineffective provision or part thereof will be deemed excluded and all other provisions and parts of this Agreement will not be affected and will continue in full force and effect.